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Privacy Policy Statement
Effective Date: October 18, 2026
Last Updated: October 18, 2026
Welcome to the official website of Upscale AI Limited (hereinafter referred to as “the Company,” “we,” “us,” or “our”) (https://upscale.hk/). We highly value your personal privacy and are committed to protecting all personal data you provide to us in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) of the Laws of Hong Kong and relevant international data protection standards.
This Privacy Policy aims to explain how we collect, use, disclose, transfer, store, and protect your personal data.
1. Scope and Methods of Data Collection
When you use this website or inquire about our Information Technology (IT), Artificial Intelligence (AI), and business development consulting services, we may collect the following categories of data:
– Personal Identity and Contact Information: Name, job title, affiliated organization, phone number, email address, correspondence address, etc.
– Business and Project Consultation Information: Business needs, project technical specifications, and cooperation intentions you provide to us via contact forms, emails, or phone calls.
– Technical and Browsing Data: IP address, browser type and version, operating system, access time, browsing history, device identifiers, and referring URLs (usually collected through cookies or similar tracking tools).
2. Purpose of Data Collection and Processing
We collect your personal data solely for legitimate and specific business purposes, including:
– Providing and Following Up on Professional Services: Responding to your inquiries, assessing technical feasibility, arranging business meetings, and providing IT and AI solution consultations.
– Contract Establishment and Fulfillment: Processing project quotations, contract signing, project delivery management, technical support, and invoice/receipt processing.
– Website Operation and Optimization: Monitoring website performance, improving user experience, fixing technical errors, and maintaining system security.
– Legal Compliance: Complying with current laws of the Hong Kong Special Administrative Region, court orders, or lawful requests from regulatory authorities.
– Direct Marketing (requires explicit consent): Only with your explicit consent (Opt-in), sending you industry analysis, AI trend reports, seminar invitations, or the latest service information of the Company. You may opt out of receiving such information at any time without charge.
3. Special Terms for Artificial Intelligence (AI) and Technical Consulting Services
As an organization focusing on IT and AI consulting solutions, we strictly adhere to data ethics and trade secret standards:
– Client-Exclusive Data Protection: Any trade secrets, proprietary algorithms, proprietary architectures, or business data you provide during project consultation or service delivery will absolutely not be used for the pre-training or fine-tuning of public AI models without your prior written permission.
– Enterprise-Grade Security Integration: All AI application architectures designed or recommended by the Company follow the principle of least privilege and end-to-end data encryption standards, ensuring that third-party Large Language Model (LLM) service providers or cloud platforms cannot persistently store client confidential data without authorization.
4. Disclosure and Transfer of Data to Third Parties
We will never sell, rent, or trade your personal data to non-affiliated third parties. Personal data is disclosed or transferred only under the following strictly contracted circumstances:
– Trusted Service Providers: Third-party technical providers of cloud hosting, enterprise communications, Customer Relationship Management (CRM), and information security defense. Such providers are authorized only to process data on our behalf and are subject to strict confidentiality obligations.
– Legal Requirements: When Hong Kong law enforcement agencies, courts, or regulatory bodies issue legally binding disclosure orders under applicable laws.
– Corporate Restructuring: In the event of a merger, acquisition, asset restructuring, or change in equity of the Company, your data may be transferred as a business asset, but the assignee must commit to complying with equally strict privacy terms.
5. Cookies and Tracking Technology Policy
This website uses cookies and similar analytical technologies to record visitor preferences and website traffic trends:
– Strictly Necessary Cookies: Ensure the basic functions of the website operate normally and cannot be switched off in our systems.
– Performance and Analytics Cookies: Help us compile statistics on visitor traffic and page interaction data to improve website navigation and loading speed.
You can choose to reject or delete cookies at any time through your browser settings. Disabling some cookies may result in certain interactive features of the website not functioning properly.
6. Data Security and Retention Period
– Security Measures: We implement industry-standard physical, technical, and administrative measures, including Transport Layer Security (TLS/SSL encryption), access controls, Two-Factor Authentication (2FA), and regular system security audits, to prevent unauthorized access, leakage, alteration, or destruction of data.
– Retention Period: We retain personal data for no longer than the reasonable period necessary to achieve the purpose of collection, unless otherwise required by laws and regulations or necessary for the protection of legitimate rights and interests. Once the purpose is fulfilled, we will permanently destroy or anonymize the data.
7. Your Statutory Rights (Right of Access and Correction)
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the following statutory rights:
– To inquire whether we hold your personal data and request access to a copy of such data.
– To request the correction of any inaccurate or incomplete personal data.
– To withdraw your consent to direct marketing at any time.
In accordance with the provisions of the Ordinance, we reserve the right to charge a reasonable direct administrative fee when processing certain access requests.
8. Updates to the Privacy Policy
We reserve the right to review and amend this Privacy Policy from time to time. Any material changes will be published on this webpage and take effect immediately. We recommend that you review this page regularly to obtain the latest policy.
9. Contact Us and Data Protection Officer
If you have any questions or suggestions regarding this Privacy Policy, or wish to exercise your right to access or correct personal data, please contact the Company’s Data Protection Officer via the following channels:
Organization Name: Upscale AI Limited
Person in Charge: Dr. Stanley Ip
Address: 23/F, 202 Des Voeux Road West, Sai Ying Pun, Hong Kong
Contact Number: +852 5662 4827
Email: stanleyip@upscale.hk
Official Website: https://upscale.hk/